Everything you need to know about booking, payments, clinics, and privacy. If you can’t find an answer, our team is here to help.
Yes. Browsing clinics, viewing packages, and booking appointments is free for patients. You only pay for the healthcare service itself.
You can pay by Mobile Money, debit/credit card, pay later (for select packages), or pay at the clinic where available. Some packages require prepayment to secure your slot.
Yes. You can reschedule from your account or via your confirmation link, subject to the clinic’s notice window. Refunds follow each clinic’s policy.
We verify licenses and documentation before a clinic goes live, and we conduct ongoing reviews to maintain standards.
No. Clinics manage your medical records. FoundCare stores booking details and payment confirmations. We only share information necessary to deliver your appointment.
Yes. You can purchase a package for a family member and list them as the patient during checkout.
All major MoMo networks in Ghana are supported via our payment partners.
Yes, major international debit/credit cards are accepted.
You can retry from your account, switch methods, or request a secure payment link via SMS/Email.
No platform fee for patients. Any clinic-specific fees or add-ons are shown before you confirm.
You can book as a guest for select packages, but creating an account lets you manage rescheduling, receipts, and reminders more easily.
Yes. Enter the patient’s details at checkout and add your contact for notifications if needed.
We send SMS/Email reminders before your appointment, and alerts for any changes.
We provide a digital storefront for your clinic, tools to manage bookings, automated reminders to reduce no-shows, and integrated payments (MoMo & cards).
No. We showcase your unique packages and strengths. There is no side-by-side price comparison by default. Patients book based on value, trust, and fit.
We review your facility license, key staff credentials, and required regulatory documents. You can upload documents securely from your clinic console.
Payouts are settled to your designated account per our agreed schedule. You can track payments and invoices in the clinic console.
Yes. You decide which packages to list, your pricing, availability days, and how many slots to release.
We follow strict security practices and limit data to booking essentials. Clinics remain custodians of medical records and clinical decisions.
Yes. We provide annual checkups, screening days, and custom bundles for teams. We also support invoicing and attendance reporting.
Yes, in collaboration with partner clinics and diagnostics centers, subject to location and capacity.
Use the form on the Employers page to share your headcount, locations, and preferred timelines. We’ll respond within 2–3 business days.
We use encryption in transit and at rest, strict access controls, and log all administrative access. We collect only the data required to fulfill your booking.
Only you and the clinic you book with. FoundCare support may access limited booking metadata to assist with issues.
Yes. You can request account deletion from settings or by contacting support; we’ll process it subject to legal/financial record requirements.
Check spam and ensure your phone number is correct. You can resend confirmations from your account or contact support.
Try updating your browser or clearing cache. If the issue persists, contact support with a screenshot and device details.
We typically respond within 1 business day.